Overview
This policy covers fees paid to GaganSoft on gagansoft.in for internships, AI projects and events, by Razorpay or by direct UPI transfer. It forms part of our terms of use. To ask for a refund, see how to ask for a refund below.
If you cancel before the start date
- Internships and AI projects: cancel at least 3 days before the batch or project start date and we refund the full fee.
- Cancel less than 3 days before the start date and we refund 50% of the fee, or move you to a later batch at no extra cost if seats are available.
After the program has started
- Once a batch or project has started, the fee is not refundable, because your seat, mentor time and material have been reserved for you.
- If you cannot continue for a serious reason (for example a medical emergency), write to us. We will try to move you to a later batch.
If we cancel or change a program
If we cancel a batch, project or event, or change its dates and you cannot attend the new dates, you can choose a full refund or a free move to another batch.
Failed, duplicate or unconfirmed payments
- If money was taken from your account but your payment does not show as confirmed, contact us with the payment reference. If we cannot confirm the payment, it is refunded in full.
- If you were charged twice for the same enrolment, the extra payment is refunded in full.
- For direct UPI transfers, send us the UTR (transaction id). If we reject a UPI proof but the money did reach us, we will either confirm your enrolment or refund it.
Events and workshops
Event fees are refundable in full if you cancel at least 3 days before the event, or if we cancel the event. After that, an event fee is not refundable, but you may send someone else in your place if you tell us before the event.
How to ask for a refund
Email contact@gagansoft.in from your registered email address with your payment reference (it starts with PAY and is on your receipt) or your enrolment / registration number, and the reason. We reply within 2 working days.
When you get the money
Approved refunds are sent within 7 working days to the original payment method (card, UPI or bank account used through Razorpay) or, for direct UPI transfers, to the UPI ID or bank account you paid from. Your bank may take up to another 5 to 7 working days to show it.
Contact
GaganSoft, 1st Floor, 16/3 Arundelpet, Guntur, Andhra Pradesh. Email contact@gagansoft.in or call +91 98866 53488.